Terms of Use

Care2Play Online Shop Terms and Conditions

Updated: February 19, 2026 at 8:30

Company: SSN Trading Oy's online shop Care2Play

Business ID: FI30121233

Visiting Address: Vanajantie 4, 13110 Hämeenlinna, Finland

Phone Number: +358 50 5230080 (charged according to the customer's own subscription agreement). We only have telephone service in Finnish, but we also serve our customers via chat and email in English and Swedish.

Email: info@care2play.fi

General

The Care2Play online shop (hereinafter also referred to as the online shop) sells products to consumers in Finland (+Åland Islands), Estonia, Latvia, Lithuania, Sweden and Denmark. For minors, we require written consent from a guardian (to be provided via email), and minors cannot purchase on credit. The online shop may unilaterally amend the terms of delivery; customers must review the terms of delivery before each order. Product images or colors displayed on the website may differ slightly from reality due to technical reasons.

For business-to-business contracts (non-consumer customers), we apply commercial law and these terms and conditions with the exceptions mentioned below. For non-consumer customers, ownership of the products remains with the seller until the purchase price has been paid in full. SSN Trading Oy does not sell products for resale purposes.

These terms comply with the EU Consumer Rights Directive (2011/83/EU) and other relevant EU consumer protection legislation, including provisions on distance selling, consumer guarantees, and cross-border disputes.

Processing of Personal Data

For more information on the processing of personal data, please refer to SSN Trading Oy's privacy policy (data protection statement), which complies with the General Data Protection Regulation (GDPR, EU 2016/679).

Ordering

Orders are placed by adding products to the shopping cart on the online shop. At the time of ordering, consumer customers must provide their name, address, email address, and phone number. Business customers must additionally provide their business ID and the name and contact details of the contact person. The customer is responsible for ensuring that the personal and other order details provided are correct and complete. If ordering fails, customer service is happy to assist.

Registration

Customers can place orders without registering. Registration speeds up ordering and editing orders in the online shop and facilitates checking order history. Registration occurs via the "My Account" button under the menu item "Create Account." In the mobile version, "Create Account" is found at the bottom of the navigation menu. However, ordering does not require registration. During registration, the same basic information is requested as when placing an order, along with optional consent for email marketing. Registered customers can join the loyalty program and receive loyalty benefits.

Products and Prices

Prices and product descriptions are displayed on the website. By default, the displayed prices include the applicable value-added tax (VAT), and the VAT portion is always indicated separately. VAT rates may vary depending on the destination country in accordance with EU VAT rules for cross-border sales (e.g., under the One-Stop Shop scheme).

The stated prices are valid until further notice or for the period specified in the product information. If an incorrect price deviates so significantly from the actual price that the customer should have realized it was an error, the online shop is not bound by the erroneous price.

The online shop reserves the right to review discounts and other benefits on orders if the customer returns products from the order. In special discount campaigns, we may limit the use of discount codes to one time per customer. This means the code can only be used by registered/logged-in customers and only once. Discount codes cannot be combined. More detailed information about offers and discounts is provided with the product details or separately, for example, in connection with the discount code.

Order Notification and Confirmation

After submitting the order, the customer receives an order confirmation, which confirms that the order has been received by the company and includes the key details of the order, as well as information on the conditions, procedures, and deadlines for exercising the right of withdrawal. After processing the order, the customer receives a delivery confirmation. If the customer notices any corrections needed in the order confirmation, please contact us without delay.

For business and institutional customers, as well as non-consumer goods, the online shop has the right to cancel the order without obligation to compensate for damages.

Payment Methods

Payment methods include Finnish bank online payment buttons, Siirto and MobilePay, Visa, Mastercard, and American Express, OP invoice and credit, Walley, cash on delivery, and advance invoice—more details on payment methods at checkout. The payment service provider is Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient on the bank statement or card bill and forwards the payment to the merchant. For questions related to Paytrail payments, please contact Paytrail customer service directly.

You can choose Klarna as your payment method. Klarna offers you detailed payment terms. For more information or questions about payment, please visit Klarna's website.

Consumer customers also have the option to pay via advance invoice, in which case goods are shipped once the payment is visible in our account. PayPal and cash on delivery are also available but are subject to additional fees.

For international order credit card purchases, PayPal and advance payment are available.

All payments are secure and comply with EU payment services regulations (PSD2).

Delivery Time

Orders are processed within three business days of receipt if all products are in stock. Otherwise, the order is shipped when all products are available. For prepayments, product delivery begins once the payment is visible in our account.

Delivery time within the EU (Finland, Estonia, Latvia, Lithuania, Sweden and Denmark) is generally 2–14 business days, depending on the order and delivery method. Exceptions to delivery time estimates are noted if the shopping cart contains temporarily out-of-stock items. Our customer service will contact you immediately if there are issues with product availability or if the delivery time is delayed. In accordance with EU law, delivery must occur without undue delay and no later than 30 days from the order unless otherwise agreed.

Delivery Method and Costs

We deliver shipments via Posti (www.posti.fi), PostNord (www.postnord.fi), or equivalent carriers in the destination countries. For international orders we use Posti's services. Delivery costs include postage and packaging. We display delivery costs in the shopping cart based on the primary delivery method in use. At checkout, you can select the most suitable option from the available delivery methods, with the exact delivery cost indicated. Delivery costs depend on the contents and total weight of the shopping cart, as well as the selected delivery method and destination country.

Any free delivery threshold is indicated on the website and is only available in Finland.

Shipments do not indicate their contents, only our neutral company name and order number. All Care2Play online shop orders are packed in neutral transport packaging without product names or brands. Boxes may, however, contain short product codes or barcodes. We aim to reuse packaging where possible for environmental reasons.

Orders can also be picked up free of charge from our warehouse during opening hours if pickup is agreed as the delivery method.

Gift Card

Care2Play gift cards can be purchased from the online shop or our Hämeenlinna warehouse store and are valid for 12 months from the purchase date. For gift cards purchased from the online shop, consumer customers can cancel under the distance selling right of withdrawal if the card has not been used. The right of withdrawal does not apply to gift cards purchased from our store or sales representatives.

Consumer's Right of Withdrawal

Withdrawal Notification

You can try on and test products ordered from our online shop in the same way as in a physical store. However, you cannot put the product into use; you must keep the product essentially unchanged and undiminished.

Withdrawal occurs by submitting a withdrawal notification within 14 days of receiving the goods or the last batch of goods. The withdrawal notification can be made using the withdrawal form, the pre-filled return form in your account's order history, or informally, for example, via email to info@care2play.fi or through the chat box at the bottom of the page.

You can also exercise your right of cancellation online on the order tracking page. Registered customers can also find the function by logging in to the My Account page and selecting the order from their history. If you use this option, we will immediately send you an email confirming receipt of the cancellation notification, stating the content of the cancellation and its delivery date and time. The cancellation function is only available to consumer customers.

If the last day of the withdrawal period is a Saturday or public holiday, the notification can be made on the next business day. Leaving goods uncollected is not a withdrawal and does not replace a withdrawal notification. Business and institutional customers have no right of withdrawal.

If a consumer customer wishes to exchange the ordered product for another, please indicate in the withdrawal notification which product you wish to exchange it for. One exchange per order is free for consumer customers.

Exceptions to the Right of Withdrawal

Under EU consumer law, there is no right of withdrawal for sealed goods that cannot be returned for health or hygiene reasons if the seal has been broken or opened. Sealed products also include those whose packaging cannot be resealed after opening. Hygiene products include, for example, single-use incontinence protectors, cosmetics, and face masks.

There is also no right of withdrawal for goods manufactured or modified according to the buyer's specifications or clearly for personal needs (e.g., custom-made items or engraved/personalized products).

Distance selling rules do not apply at all to professional products or everyday goods (technical chemicals, household papers, daily cosmetics), so these products have no distance selling right of withdrawal.

Returning Goods

The goods must be handed over to the carrier for transport within 14 days of making the withdrawal notification. Returns are free for the customer if using our provided return options, in line with EU requirements for cost-free returns where offered.

The customer must keep the received goods essentially unchanged and undiminished to be entitled to a full refund in the event of withdrawal. The packaging can be opened or unpacked without losing the right of withdrawal, and the goods can be examined for properties and functionality in the same way as in a store. The product packaging is part of the product. The customer must handle and open the packaging carefully so that the products can be returned in their original packaging.

If the customer has put the goods into use, the customer is responsible for any diminution in value. If the goods have essentially changed or diminished, the online shop has the right to charge an amount corresponding to the diminution in value. If the goods have become unsellable due to use, the online shop may refuse to refund the amount paid by the consumer entirely.

Return Instructions

The customer can use the return form or include the following information with the return: order number, name, address, and phone number. The returned product must be packed carefully, ensuring it does not move inside the packaging. The same packaging and padding used for delivery can be reused. The order confirmation also includes return instructions.

For PostNord: The shipment can be returned free of charge to the nearest PostNord agent location. You can order a return address card from customer service. Available only in Finland .

For Posti: In Finland products can be returned free of charge (Finland only) via Posti using our return address:

ASIAKASPALAUTUS / 634032
Vanajantie 4
13500 Hämeenlinna
Finland

For our international customers, returns are subject to a fee. The customer must contact our customer service to arrange the return, pay the return fee, and receive a parcel card for the return. The return cost is at most equal to the delivery cost.

If the package was ordered via Posti, the customer can order a return code at posti.fi/returnpackage by entering the shipment ID (starting with JJFI). The package can be returned to any Posti parcel locker or Posti location according to the included instructions.

If the product is damaged during return due to careless packaging by the customer, the customer is responsible for the resulting damage. It is advisable to request a receipt for the shipment to prove the return.

Leaving the delivery uncollected is not a withdrawal and does not replace making a withdrawal notification. We charge €15 (Finland) or 45 € (international) for uncollected deliveries. We do not accept cash-on-delivery returns.

Products can also be returned to the store in Hämeenlinna during opening hours within the return period.

Refund of Payment

The purchase price will be refunded no later than 14 days after receipt of the withdrawal notification. The online shop has the right to withhold refunds until the goods have been returned or the customer has proven that the goods have been sent back, for example, with a return receipt.

Delivery costs are refunded except in partial returns, and only up to the cost of the cheapest delivery option offered by the company.

If, after the return, the remaining order value falls below the free delivery threshold, we will charge delivery costs for the remaining order according to our price list and the selected delivery method. We refund payments using the same payment method used by the customer.

Guarantee

In accordance with EU Directive 2019/771 on the sale of goods, consumer customers benefit from a legal guarantee of conformity for a minimum of 2 years from delivery. The online shop is responsible for any lack of conformity (defects) during this period. The Care2play online store is not responsible for any warranties issued by previous sales stages or manufacturers.

For non-consumer customers, guarantees are limited to those explicitly provided.

Verification of Customer Reviews

When a customer has ordered or purchased our products, we send a feedback survey. The customer can review their purchase, which will then appear in our online shop under the name or pseudonym chosen by the reviewer. The review will also show the submission date and a "verified buyer" mark if the system confirms that the reviewer has purchased the reviewed product.

Customer Service

We are happy to assist with any questions related to our products at info@care2play.fi or through the chat box.

Liability for Defects and Complaint Procedure

If a product is lost or damaged during transport, does not match the order, or is defective, consumer customers are requested to contact us via email at info@care2play.fi or through the chat box.

Prompt contact helps resolve the issue.

For business and institutional customers, defects or delays must be reported via email (info@care2play.fi) within 7 (seven) days of receiving the product. Business or institutional customers must also inspect the delivery upon arrival and note any deficiencies on the possible bill of lading.

The 14-day right of withdrawal does not limit consumer customers from invoking defects in consumer goods after this period. If a consumer customer receives a defective or incorrect consumer good, the online shop is liable for the defect in accordance with EU consumer protection law. The online shop covers return costs for defective products and other obligations under consumer protection law.

If a dispute regarding the contract cannot be resolved through negotiations between the parties, consumers can submit the matter to the national consumer dispute board. Before taking the matter to a dispute board, consumers should contact consumer advice services. Additionally, EU consumers can use the Online Dispute Resolution (ODR) platform at ec.europa.eu/odr for cross-border disputes.

Limitation of Liability

The online shop is not liable for any other indirect or direct damages related to the order, delivery, or product except as required by mandatory provisions of EU consumer protection law or other applicable laws. For non-consumer customers and non-consumer goods, liability is always limited to a maximum of the price of the purchased or ordered products.

The online shop is not liable for damages caused by force majeure.

Governing Law and Jurisdiction

These terms are governed by Finnish law, without prejudice to mandatory consumer protection rules in the customer's country of residence under EU Regulation (EC) No 593/2008 (Rome I).

For business and institutional customers, disputes shall be resolved in the District Court of Kanta-Häme, Finland. For consumer customers, disputes can be brought before the court in the consumer's place of residence in accordance with EU rules on jurisdiction (Brussels Ia Regulation).