Payment methods

Payment on pickup (Finland only)

You can pay for your order when picking it up at our warehouse outlet. Payment can be made with cash, card, or a Care2play gift card. Supported cards include MasterCard and Visa.

Bank transfer

The order is paid in advance, and processing begins once the payment is visible in our Osuuspankki bank account. A link to download a PDF version of the prepayment invoice is included with the order confirmation.

We expect payment for the invoice within two weeks unless otherwise agreed. We will contact you via email and phone before canceling the order. If the customer cannot be reached, the order will be canceled.

To expedite the processing of your order, you can send us a receipt of the payment.

PayPal

With PayPal, you can securely pay using a debit/credit card linked to your PayPal account or with your PayPal account balance.

Using PayPal incurs an additional fee of 3.5% of the total order amount.

Cash on delivery (Finland only)

With cash on delivery, you pay for your order when picking it up at a Posti service point.

If you selected a parcel locker as the pickup point, the arrival notification will include a link to pay for the shipment online.

Cash on delivery incurs a fee of €8.50 (incl. VAT).

Paytrail

The Paytrail payment service transfers your payment to the merchant, SSN Trading Oy / DreamCare, when you use one of the following payment methods:

• Bank payments (Finland only): Aktia, Danske Bank, Nordea, Oma Säästöpankki, Osuuspankki, POP-pankki, Säästöpankki, S-pankki and Ålandsbanken
• Credit card payments (Finland and international orders): Visa, Visa Debit, Visa Electron, Mastercard, Debit Mastercard and American Express
• Mobile payment methods (Finland only): MobilePay, Siirto, Google Pay
• Invoice- and installment services (Finland only): Klarna, Walley, OP Lasku, OP Tililuotto

More information about Paytrail’s payment options can be found here.

You can choose Klarna as your payment method. Klarna offers you detailed payment terms. For more information or questions about payment, please visit Klarna's website.

The payment service is provided by Paytrail Oyj (Business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient on your bank statement or card bill and forwards the payment to the merchant. Paytrail Oyj is a licensed payment institution. In case of complaints, please contact the product supplier first.

Paytrail Oyj
y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com

Care2play Gift Cards

Gift cards can be purchased from our online store or our Hämeenlinna DreamCare warehouse store and are valid for 12 months from the date of purchase. Gift cards can be used as a payment method in both locations and can be used in parts. When using a gift card in the online store, enter the gift card code in the "Campaign Code" field in the cart or at checkout. A discount code can be added in the same field alongside the gift card.

Care2play gift cards are provided in a code format and delivered in an easily printable PDF format to the email address provided during the order.

Under distance selling regulations, gift cards purchased online can be returned within 14 days from the order date. The right of return does not apply to gift cards purchased from our physical store.

Delivery methods

Orders are processed within three business days of receipt if all products are in stock. Otherwise, the order is shipped once all products are available. However, customers can opt for an additional fee to receive immediately available items separately, with missing items delivered later once they arrive in stock.

To ensure quality, all orders are checked by two different individuals before shipment.

Shipments do not indicate their contents, only our neutral company name and order number. All Care2play orders are packed in neutral shipping packaging without product names or brands.

The checkout automatically calculates the shipment weight and allows you to choose from available shipping methods.

Delivery methods for Finland

Free Shipping for Orders Over €150!

For home deliveries scheduled at a specific time (Posti Kotipaketti and PostNord Kotipaketti services), the free shipping threshold is €300.

Free shipping applies only to mainland Finland.

Pick up from our warehouse outlet in Hämeenlinna

• You can pick up your ordered products from our warehouse outlet during its opening hours or at a separately agreed time.

Posti Express

• Home delivery before 14:00 on the delivery day.
• This service is best suited for businesses and care facilities with staff available to receive shipments.
• If the recipient is not present or there are obstacles such as a buzzer, door code, locked entrance, or other barriers, the package is delivered to the nearest pickup point. The recipient receives an arrival notification.
• The package is stored at the pickup point for 7 days.

Note! Important Information About Posti Home Delivery

Posti home delivery does not include a call-ahead service by default, and packages are not delivered to the door if there is a buzzer, door code, locked entrance, or other obstacle. In such cases, Posti will take the package to the nearest pickup point without attempting delivery. For these addresses, choose the "Posti Express with Call Before Delivery" or "Posti Home Delivery" option.

In this service, the package is not left without a recipient’s signature. If you want the package to be left at the delivery address without a signature, select the "Posti Express Drop-off Without Signature" option.

Posti Express (Drop-off Without Signature)

• Home delivery before 14:00 on the delivery day.
• This service is ideal for, e.g., elderly individuals living at home who have a safe place where shipments can be left. This eliminates the need to rush to the door or worry about not hearing the doorbell.
• The service includes leaving the package at the delivery address without a recipient’s signature. Specify in the order notes where you want the package left, e.g., porch, garage, or front door.
• Note: During freezing temperatures or extreme heat, deliveries containing medical devices should not be left outside.

Posti Express (Call Before Delivery)

• Home delivery before 14:00 on the delivery day.
• This service is suitable for those who are always at home but whose address has a locked entrance, buzzer, or other obstacle.
• The service includes a call to the customer before delivery, enabling delivery to addresses with buzzers, door codes, locked entrances, or other obstacles.

Posti Home Delivery

• Home delivery at a scheduled time.
• This service is intended for consumer customers.
• Posti sends the customer a request to schedule a delivery time. Note: Scheduling is done via an online service.
• If the request is not responded to within 3 days, the customer will be contacted by phone to schedule a time.

Posti Parcel

• Pickup from a Posti pickup point or parcel locker.
• Shipments larger than 70 liters (e.g., more than 3 diaper packages) are always delivered to a service point.
• The package is stored for one week.
• We deliver only to indoor parcel lockers.

Posti Small Parcel to door or mailbox

• Delivery to the door, mailbox, or letter slot with regular mail.
• For small shipments
• Includes light tracking.
• Available only for specific products.

PostNord Business Parcel

• A shipping service designed for businesses.
• The shipment is delivered to the recipient between 8 and 16.
• If the recipient is not reached, the shipment is taken to a pickup point or terminal, where it can be collected for 7 days.

PostNord Home Parcel

• A shipping service designed for consumers.
• Delivered to the recipient at a scheduled time.
• PostNord sends the customer a text message or email to schedule the delivery time.
• If the recipient is not reached, the shipment is taken to a pickup point or terminal, where it can be collected for 7 days.

PostNord Parcel Locker or Pickup Point

• he package is delivered to the selected pickup point.
• The recipient receives a notification via text message or email upon arrival.
• The package is stored at the pickup point for 7 days.

International delivery methods

We use Posti's services ship outside Finland.

Parcel to the Baltics

• Delivery to pickup point
• The delivery time is typically 1-2 (Estonia, Latvia) or 2-3 (Lithuania) working days from the time the package is dispatched.
• Max 25 kg per parcel

PickUp Parcel to Sweden or Denmark

• Delivery to pickup point
• The delivery time is typically 2-5 (Sweden) or 2-4 (Denmark) working days from the time the package is dispatched.
• Max 20 kg per parcel

Home Parcel to Sweden or Denmark

• The package will be delivered to the customer's door.
• The delivery time is typically 2-5 (Sweden) or 2-4 (Denmark) working days from the time the package is dispatched.
• Max 25 kg per parcel